Integrate Your Disparate Back Office Systems
The best web customer service experiences only happen when you can give your customers honest and up to date information through your website or CRM system.
The problem is that this information is often locked away inside legacy back-office systems that were never designed for the task of digital self-service.
We can help connect your customers to your workforce, breaking down these barriers by delivering a 2-way integration between your website / CRM system and the back office.
Your workforce will appreciate not having to re-key transactions into their system, freeing up valuable resources to do more important work.
And your agents will also thank you because they can provide genuine real-time information when customers call or e-mail requesting an update.
We have built numerous integrations between CRM and popular back office providers. We have a deep working knowledge of the APIs exposed by (but not limited to) the following systems:
- KANA / Lagan CRM
- Northgate Revenues, Benefits and Housing (iWorld)
- Northgate Document Management (Images@Work)
- Northgate Blue Badge Information Service (BBIS)
- Yotta Mayrise
- Northgate M3 Licensing
- EMC Documentum
- ESRI Arc GIS