We create solutions that help organisations connect better with their customers
Here is a sample of the things we can do for you.
We build responsive websites that look great on all devices.
You can outsource the entire project to us including:
Alternatively, you may prefer us to work as part of your in-house team on a specific phase of your project.
We have recently completed the redevelopment of the Doncaster Metropolitan Borough Council Internet & Intranet sites deploying Orchard CMS-based applications as Microsoft Azure Cloud Services.
Cloudoko Forms is an innovative design and runtime platform for delivering powerful, accessible and responsive forms to be used standalone or embedded in your website pages.
You can create forms from scratch using our powerful but simple-to-use designer. You can even use the designer to publish your existing internal CRM enabled business processes online † avoiding the need to rebuild them for the web.
Our service takes care of the complex integration to your internal systems, ensuring that the information delivered to the back office is just as good as if your agents took the call.
Cloudoko Forms is available on the Digital Marketplace enabling a simpler procurement option for public-sector clients. You can find us on G-Cloud 9 : Cloud software
† The publishing of existing business processese feature is currently only supported on KANA / Lagan CRM. We would be delighted to help customers using other CRM products.
Cloudoko Bookings is an easy-to-deploy appointment booking solution that can handle employee, resource and team bookings that have complex diaries and working patterns.
It can be deployed either standalone or embedded in your website pages, and the comprehensive API even allows it to be used solely as a bookings engine.
Cloudoko Bookings is available on the Digital Marketplace enabling a simpler procurement option for public-sector clients. You can find us on G-Cloud 9 : Cloud software
The best web customer service experiences only happen when you can give your customers honest and up to date information through your website or CRM system.
The problem is that this information is often locked away inside legacy back-office systems that were never designed for the task of digital self-service.
We can help connect your customers to your workforce, breaking down these barriers by delivering a 2-way integration between your website / CRM system and the back office.
Your workforce will appreciate not having to re-key transactions into their system, freeing up valuable resources to do more important work.
And your agents will also thank you because they can provide genuine real-time information when customers call or e-mail requesting an update.
We have built numerous integrations between CRM and popular back office providers. We have a deep working knowledge of the APIs exposed by (but not limited to) the following systems:
Our recent work with Doncaster Metropolitan Borough Council on their Lagan CRM / Mayrise integration resulted in them receiving a customer award from Verint Systems Inc. for Optimising the Workforce
We are experts in working with the Microsoft Azure platform.
Our Cloudoko Forms and Cloudoko Bookings products run on the same infrastructure so you can trust that we practice what we preach.
We can provide stategic consulting and hands-on development skills - backed up by real life experience of having been through the same journey ourselves.
Talk to us if you need help with:
Cloudoko Azure Support Services are available on the Digital Marketplace enabling a simpler procurement option for public-sector clients. You can find us on G-Cloud 9 : Cloud support and the Digital Outcomes and Specialists 2 framework.
Working with Cloudoko we were able to quickly launch a range of new integrated CRM forms without the need for major changes to our existing solutions. Cloudoko were responsive, flexible and supportive throughout and I cannot recommend them enough.
Kevin Goad
Delivery Lead, Westminster City Council
Working with the Council, Cloudoko solutions are being used extensively to deliver Doncaster's Digital and Customer transformation strategies. Making more services available online with a responsive website design, has allowed channel shift opportunities with residents needs at the heart of the design, making access quicker and easier.
Nigel Riley
Technical Design Authority, Doncaster Metropolitan Borough Council